The Combined Harare Residents Association (CHRA) has raised alarm over government plans to implement prepaid water meters in Harare, cautioning that the move could marginalise low-income households and transform access to water from a fundamental right into a profit-driven service.
In a statement issued on Tuesday, July 9, CHRA voiced strong opposition to the proposed rollout, stating that while authorities tout improved revenue collection, they fail to acknowledge the wider social and constitutional consequences for economically disadvantaged communities. The association noted:
“Prepaid water systems essentially put a price tag on a vital human need, making access to water dependent on financial ability rather than ensuring it as a universal right.”
CHRA cited international case studies indicating that such systems frequently lead to water disconnections for residents unable to maintain regular payments, jeopardising public health, sanitation, and overall human dignity.
The residents’ group also criticised the apparent lack of public engagement in the decision-making process and highlighted the absence of any social safety nets to protect vulnerable households from the adverse effects of the policy.
According to CHRA, the introduction of prepaid meters contradicts the intent of Chapter 14 of the Constitution of Zimbabwe, which promotes local community involvement and devolution in managing key public services, including water supply.
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CHRA urged both the government and city council to prioritise inclusive and rights-based strategies in addressing the city’s water challenges. Part of their statement read:
“Water governance should reflect the values of transparency and inclusivity, with recognition that water is a basic necessity—not a luxury item.”
The proposal to introduce prepaid meters comes as Harare continues to battle a severe water crisis, fuelled by outdated infrastructure, persistent supply shortages, and recurring outbreaks of waterborne diseases like cholera.
Despite growing resistance from civic groups, authorities maintain that prepaid meters are essential for boosting revenue collection and improving service delivery.
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