NetOne, a state-owned mobile network operator (MNO), has taken a strong stance against the sale of its airtime above the prices set by the Postal & Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).
The company’s position comes amid the significant depreciation of the Zimbabwe dollar against the US dollar, leading vendors to use exchange rates different from the official interbank rate. Reports on social media suggest that NetOne has been selling airtime at nearly double the official price, prompting public outcry.
In an official statement released on Wednesday, March 27, NetOne emphasized its commitment to adhering to gazetted prices and urged customers to purchase airtime exclusively from authorized retail stores, approved distributors, and reputable online platforms.
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NetOne stated:
“It has come to our attention that there are reports regarding the sale of NetOne airtime at unauthorized prices. We would like to emphasize that NetOne Cellular does not endorse or authorize the selling of airtime above the gazetted prices by relevant regulatory authorities. The pricing model of our products and services is guided by the official exchange rate.”
The company reaffirmed its dedication to ensuring accessibility and availability of its products and services to customers, urging them to utilize official channels for airtime purchases. Net also highlighted its commitment to taking action against unauthorized sale and distribution of its products.
